Terms and Conditions

Terms and Conditions

This is an English translation of the Obchodní podmínky. In case of any discrepancy, the Czech version prevails.

  1. Introductory provisions and definitions

    These terms and conditions (the “T&C”) apply to the provision of IT services, digital solutions, system administration, robotics and related consulting (the “Services”) by:

    Provider:

    These T&C set out the basic rights and obligations of the Provider and the Client and form an integral part of every service agreement, mandate agreement or written order (the “Contract”) concluded between the Provider and the Client. The provisions of a specific Contract always take precedence over these T&C.

  2. Subject of the contract and its conclusion

    The subject of the Contract is the Provider's obligation to provide the Client with the Services specified in the Contract, order or quotation, and the Client's obligation to pay the agreed fee.

    The Contract is concluded at the moment when:

    • the Client confirms the Provider's binding quotation in writing (by e-mail) or by signature;
    • the Client signs and delivers a written Contract to the Provider.

    The Provider is entitled to refuse an order without giving reasons, in particular if it is vague, incomplete or would exceed the Provider's capacity.

  3. Price of services and payment terms

    The price of the Services is set by agreement and stated in the quotation, the Contract or the price list. It may be agreed as an hourly rate, a project fee or a monthly flat fee.

    • Before work begins, the Provider may require an advance payment, the amount of which is set individually in the quotation or in the Contract.
    • Invoices are issued monthly, upon completion of the project or upon completion of an agreed project phase – as agreed.
    • Invoices are payable within 15 days of issue unless agreed otherwise.
    • In the event of late payment, the Provider is entitled to suspend the Services until the debt is paid and to charge default interest in accordance with applicable regulations.

  4. Rights and obligations of the Provider

    • To provide the Services properly, to the agreed extent and with professional care in accordance with IT standards.
    • To maintain confidentiality of confidential information obtained in the performance of the Contract.

  5. Rights and obligations of the Client

    • To pay the agreed fee on time.
    • To provide the Provider with cooperation – documents, access, information and contact with responsible persons.
    • To allow access to systems or robotic workstations required for the provision of the Services.
    • If the Client does not provide cooperation, the Provider may suspend the service and deadlines are extended accordingly.

  6. Liability for defects and compensation for damage

    • The Provider is responsible for the Services having the agreed properties during performance.
    • The Client must report any defects in writing within 30 days of discovering them.
    • The Provider is not liable for damage caused by improper use or interventions by third parties.
    • Total liability is limited to the fee paid for the service concerned, up to a maximum of 100 000.

  7. Withdrawal from the contract and termination

    • Either party may withdraw if the other party materially breaches the Contract or these T&C.
    • Contracts for an indefinite period may be terminated with a notice period of 30 days, starting on the first day of the month following delivery of the notice.
    • The Provider may withdraw if the Client is more than 30 days late with payment.

  8. Final provisions

    • Legal relations are governed by the law of the Czech Republic, in particular the Civil Code.
    • Disputes will be resolved before the competent courts of the Czech Republic.

    These terms and conditions are valid and effective from 20 October 2026.